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Terms of Service

The terms on which you may use this website, and how they relate to the services we provide to our clients.

Last updated: 8 October 2026

1. About these terms

This website is operated by Telford Marketing (“we”, “us”, “our”). Our contact details are at the end of this page.

These terms apply to your use of this website. By using the website you confirm that you accept them. If you do not agree, please do not use the website.

Our Privacy Policy explains how we handle personal information and forms part of these terms.

These terms cover the website only. Marketing, branding, website and other services that we provide to clients are supplied under a separate written proposal or agreement. If there is any conflict between these terms and that agreement, the agreement takes priority in relation to those services.

2. Using this website

You may use this website for lawful purposes. You must not:

  • use it in any way that breaks a law or regulation that applies to you;
  • attempt to gain unauthorised access to the website, the server on which it is stored or any connected system;
  • knowingly introduce viruses or other harmful material, or attack the website, including by a denial-of-service attack;
  • use automated tools to scrape, harvest or copy content or contact details from the website, other than public search engines indexing it in the ordinary way;
  • submit false, misleading, abusive or unsolicited promotional content through our forms or contact channels; or
  • impersonate another person or misrepresent your connection with any person or business.

We may restrict or block access to the website by anyone who breaks these rules.

3. Information on this website

The content of this website is provided for general information about us and what we do. It is not advice on which you should rely. Please speak to us about your own circumstances before making a decision based on anything you read here.

We take reasonable care to keep the website accurate and up to date, but we do not promise that it is complete, current or free from errors. Descriptions of our services, examples of past work and budget ranges are illustrative. They are not an offer to supply services at a particular price or on particular terms.

Results in marketing depend on many factors that differ from one business to another, several of which are outside our control. Past results and client examples shown on this website do not guarantee that you will achieve the same outcome. Any commitment or guarantee we give about the outcome of our work is given only in the written agreement we make with a client, and on the terms set out there.

4. Inquiries, proposals and our services

Sending us an inquiry does not create a contract and does not oblige either of us to work together. Any proposal, quote or estimate we send you is an invitation to discuss the work and may be withdrawn or changed before it is accepted.

A contract for our services comes into existence only when both of us have agreed to a written proposal or agreement, in the way that document describes. Fees, scope, timescales, ownership of deliverables, cancellation and any other commercial terms are set out in that document.

You are responsible for making sure that the information you send us is accurate and that you are entitled to share it with us.

5. Intellectual property

We own, or are licensed to use, all intellectual property rights in this website and its content, including its text, design, graphics, photographs, video, logos and code. Those rights are protected by copyright, trade mark and other laws around the world, and all of them are reserved.

You may view the website and print or download extracts for your own internal business or personal reference. You must not otherwise copy, republish, modify, sell or use any part of the website for commercial purposes without our written permission, and you must not remove any copyright or other notice.

“Telford Marketing” and our logo are our trading name and brand. You may not use them without our permission, except to refer to us accurately.

6. Client work, testimonials and third-party marks

Examples of work and client names and logos shown on this website remain the property of their respective owners and are shown to illustrate work we have carried out. Testimonials are the opinions of the people who gave them and reflect their individual experience.

Names, logos and badges of other organisations that appear on this website, including technology and advertising platforms, are the trade marks of those organisations. Their appearance indicates the platforms we work with or hold a status with; it does not mean that those organisations endorse or are responsible for our services.

If you believe that anything on this website infringes your rights, or you would like your name, logo or testimonial removed, please contact us and we will look into it promptly.

This website contains links to websites and services operated by others, including client websites, WhatsApp and social media platforms. We provide them for your convenience. We do not control those websites or services, we are not responsible for their content or availability, and your use of them is subject to their own terms and privacy policies.

8. Availability and security

This website is made available free of charge. We do not guarantee that it, or any content on it, will always be available or uninterrupted. We may suspend, withdraw or change all or any part of it without notice.

We do not guarantee that the website will be secure or free from bugs or viruses. You are responsible for configuring your own devices and for using your own virus-protection software.

9. Our liability to you

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

If you use the website for business purposes

  • We exclude all implied conditions, warranties, representations and other terms that may apply to the website or its content, to the extent the law allows.
  • We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profits, sales, business or revenue; business interruption; loss of anticipated savings; loss of business opportunity, goodwill or reputation; loss or corruption of data; or any indirect or consequential loss, arising from your use of, or inability to use, the website or your reliance on its content.

If you are a consumer

  • We are responsible only for loss or damage that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. Loss is foreseeable if it is obvious that it will happen or if both of us knew it might happen.
  • We provide the website for domestic and private use only where you use it as a consumer, and we have no liability to you for business losses.
  • Nothing in these terms affects your legal rights as a consumer.

This section deals with our liability for the website. Our liability for services we supply to a client is dealt with in our written agreement with that client.

10. Visitors from outside the UK

We operate this website from the United Kingdom and work with clients in the UK and internationally. We do not represent that the content of the website is appropriate or available in every country. If you access the website from outside the UK, you do so on your own initiative and are responsible for complying with the local laws that apply to you.

11. Changes to these terms

We may revise these terms from time to time. The date at the top of this page shows when they were last updated. The version on this page at the time you use the website is the version that applies to that use.

12. Governing law and disputes

These terms, their subject matter and their formation, and any non-contractual disputes or claims connected with them, are governed by the law of England and Wales.

  • If you are a business, the courts of England and Wales have exclusive jurisdiction over any dispute or claim.
  • If you are a consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the country in which you live. If you live outside the UK, you keep the benefit of any mandatory consumer protection provisions of the law of the country in which you live, and nothing in these terms affects your right to rely on them or to bring proceedings there where that law gives you the right to.

Before starting any proceedings, please contact us. Most concerns can be resolved quickly and informally, and we would welcome the chance to put things right.

13. General

  • If a court or other authority decides that any part of these terms is unlawful or unenforceable, the rest of them will continue to apply.
  • If we do not insist on a right under these terms, or delay in doing so, that does not mean we have given up that right.
  • These terms are between you and us. No other person has any right to enforce them.

14. Contact details

Telford Marketing
Unit C, Madeley Shopping Malls, Madeley, Telford, TF7 5BQ
Email: contact@telfordmarketing.co.uk
Telephone: +44 (0)1952 764 365